Chargeback Software Built for Merchants

Reduce friendly fraud and chargebacks with Rocket Metrics solutions for merchants. With a single solution, we can assist you in navigating the chargeback process, reducing fraudulent activity, streamlining chargeback disputes, and enhancing customer service.
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Chargeback

Prevention Alerts

Rocket Metrics utilizes top-notch preventive alert networks (Verifi and Ethoca) and assists you in stopping chargebacks before they occur.
  • To ensure that no debit or credit card alert is missed, they are received in real time and can be emailed to clients.
  • We provide merchants with an integrated, self-service dashboard where they can easily access, view, and control notifications.
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Concierge Service

We provide a complete solution where our employees will use our extensive chargeback management capabilities to manage alerts on your behalf while working within your CRM. This includes closing customer accounts, issuing refunds for transactions that prompted an alert and any related charges, and informing alert companies of resolutions.
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DisputeGenius

Rocket Metrics is a chargeback dispute resolution tool. It is a crucial component of the ecosystem of the chargeback process dispute management software. Through the use of our unique, dynamically created templates, it enables you to produce highly effective rebuttal letters, including compelling proof, unlike anything else in the market.
Rocket Metrics streamlines your representation process while also granting you more control over it. With Rocket Metrics, you can recover more money from representations, make them simpler and more successful, and save time.
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Chargeback Analytics

With the help of our chargeback analytics dashboard, you may get a thorough understanding of the complete chargeback ecosystem. The dashboard has the following features:
  • There are numerous ways to categorize chargeback information, including the credit card issuer, card brand, prevention alerts, refunds by BIN, company, issuing bank, price, date, and transaction order.
  • Having the option to look at your chargebacks in broad strokes or to delve into the details of each chargeback.
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Why Rocket Metrics?

We created a set of chargeback protection tools to meet the demands of merchants that had gone unmet by current chargeback protection providers by drawing on our more than 20 years of merchant experience.
With the use of our solutions, merchants may anticipate a considerable decline in chargebacks of all types over the course of 30 to 90 days, protecting 30 to 40% of their fraudulent chargeback activity.