Chargeback Representment Management

Rocket Metrics assists merchants in resolving chargeback disputes intelligently. Chargebacks can be accepted or disputed with a single click.
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API Integration

Obtain essential chargeback information from your processor or gateway.

All-In-One Management

A complete guide to recovering revenue (ROI) from chargebacks.

In-depth Analytics & Insights

Transparency regarding chargeback representation and ROI as well as win and loss rates.

Results-Oriented Reports

Convert chargeback representation reports into a soft file in seconds.

Why Do I Need

Chargeback Management?

Chargebacks are an inevitable part of life. Every merchant must attempt to prevent these issues as much as possible, but the reality is that some of them will always occur. However, not all chargebacks should be accepted. Due to friendly fraud and chargeback fraud, some chargebacks should be contested and won.
With the right chargeback management solution, merchants can fight and win more chargebacks without spending excessive amounts of time and effort on the representation process. You can reduce the amount of time you spend fighting chargebacks, which will allow you to recover more revenue.
Why Should I

Choose Rocket metrics?

With Rocket Metrics’ merchant representation service, you will find nothing like it on the market. We offer a highly customizable self-service solution that is easy to use. The tool allows you to create dispute letters that can be customized for every possible situation without requiring a lot of time, effort, or representation expertise. As a result of our solution, the representation process will be a breeze for you and you will be able to recover more revenue. There has never been an easier way to process chargebacks.
Key Features

Key Features of Rocket Metrics

Revenue Recovery

Reduce revenue loss due to unwarranted chargebacks Pre-filled information - The chargeback and transaction data are pre-filled for you to simplify the process of handling chargebacks.

Rebuttal Templates

You can choose from hundreds of ready-to-use rebuttal letter templates that are automatically matched to the right chargeback reason code.

Upload Evidence

Rebuttal letters can easily include supporting documents such as proofs of delivery, signatures, and other powerful evidence.

Quick Preview

You can view a copy of the chargeback rebuttal letter and representation package at any time.

Save Time & Money

Reduce employee time spent responding to unwarranted chargebacks.

Transaction Details at Your Fingertips

A dashboard provides comprehensive transaction details, both for the original transaction and any related transactions.