Chargeback Rapid Dispute Resolution

Merchants can automate chargeback dispute resolution, saving time and operating expenses, by combining Visa’s chargeback dispute resolution technology with Rocket Metrics’ chargeback analytics dashboards.
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Optimized RDR

Automatic resolution of disputes before they convert to chargebacks .

All-in-one Platform

On a single platform, RDRs, chargeback prevention alerts, representations, and analytics.

Deep Analytics & Insights

View your complete portfolio's performance of RDRs. Analyze data by issuer and acquirer.

Actionable Reports

Rapid Dispute Resolution reports can be downloaded in Excel or PDF file format within seconds.

Why Do I Need

Rapid Dispute Resolution?

Rapid Dispute Resolution(RDR), a completely automated chargeback dispute resolution solution is the result of the combined capabilities of Visa and Verifi. RDRs decision engine handles disputes automatically, resulting in either customer receiving a refund or cancellation.
By resolving customer disputes prior to becoming chargebacks, RDR assists merchants in lowering the number of chargebacks and saving money on operating expenses.
Why Should I

Choose Rocket metrics?

Merchants can use a strong chargeback dispute resolution system and monitor the results in real time by combining RDR with Rocket Metrics’ renowned chargeback analytics dashboards. Now, merchants may access real-time RDRs, alerts for chargeback protection, representations, and analytics from a single platform. Give a chance to our knowledgeable staff to assist you in RDR optimization for the best outcomes.

Our Key Features

Automatic

RDR prevents disputes to become chargebacks by responding automatically.

Custom Parameters

Set rules and guidelines based on the dispute category, dispute condition code, purchase identification, currency code, and transaction date and amount.

Analytics

Due to RDR’s integration with Rocket Metrics analytics dashboard get deep insights into dispute responses. Check RDR analytics by issuer and acquirer.

FAQs

Frequently
Asked Questions

Here are some of the basic types of questions for our customers
Chargeback prevention alerts inform a business when a chargeback is about to be submitted. Ethoca and Verifi (for Visa transactions and MasterCard transactions respectively) are the two main alert suppliers.
You can sign up on your own for a chargeback prevention alert network. However, managing those alerts and responding to them correctly can be difficult. Additionally, there are occasionally problems where banks tell Ethoca and Verifi about the same chargeback, leading to multiple alerts and costs.
A reputable third-party alerts provider offers solutions for issues like duplicate notifications and makes it simpler to organize and handle alerts. Additionally, third-party alerts and other chargeback management solutions can be bundled together on a single platform.
Strategies for preventing chargebacks are intricate and unique for each type of firm. However, chargeback prevention alerts are one type of advance notification that is necessary for any good chargeback protection approach. It is incredibly challenging to stop credit card chargebacks if you are unaware that they are coming.
According to Ethoca, each chargeback costs businesses 2.5 times what the initial transaction cost. This figure often represents the chargebacks’ direct costs, which include missed sales, chargeback fees (between $20 and $100 for each chargeback), and administrative expenses. Indirect expenses for brand damage also exist. Additionally, excessive chargebacks have more serious repercussions.